In case you were wondering about some aspect or another surrounding your enjoyment, with Betfred, of the 4 days of fantastic action from the Cotswolds

Tues-Fri inclusive, March 16th-19th, in that beyond-fabulous amphitheatre ….. here goes!



Frequently asked questions, Cheltenham 2021

Q My account is locked – how do I unlock it?

When trying to log-in, select the ‘I have forgotten my details’ option – and you should then receive a temporary password to log in to your Betfred account

Q I have forgotten my password – how can I change it?

Again, when trying to log-in, select the ‘I have forgotten my details’ option – and you should then receive a temporary password to log in to your Betfred account

Q When will my £30 free bets be credited on the CHELT40 offer?

Free Bets will be credited within 10 hours of the first bet being settled, and they expire in 7 days

Q My first bet has lost – when will the extra £10 free bets be credited?

The additional £10 Free Bet will be credited at the same time as the £30 in Free Bets

Q What can I use my free bets on after signing up using CHELT40?

Free bets can be used on the Betfred Sportsbook markets

For full details of this superb offer – please visit HERE


Native River


We have 4x Free Bet if 2nd races, across Cheltenham week – Supreme Novices Hurdle (13:30 16/03/21), Ballymore Novices Hurdle (13:30 17/03/21), Ryanair Chase (15:30 18/03/21), and Triumph Hurdle (13:30 19/03/21)

Q What is the max refund on the Free Bet if 2nd offer?

The maximum free bet refund for this offer is £10

Q When will the Free Bet be in my account?

The free bets from our Free Bet if 2nd offer will be in accounts within 24 hours

Q How do I know what the Free Bet if 2nd race is for today?

The Free Bet if 2nd races will be available to view shortly, and for the duration of the Festival, HERE

The races will also carry a note within the market

Q The race has finished – when can I expect any returns in my account?

Due to increased activity during Cheltenham week, returns may take a little longer than expected – however, they will be paid as quickly as possible



Q How do I know if my bet includes Non Runner No Bet?

If placing an Antepost bet this will be specified in the betslip as ‘Outright NRNB’

Q What time does Best Odds Guaranteed apply on the Cheltenham races?

Best Odds Guaranteed will apply from 8am on the day of the race on and the Betfred App

Q Why can’t I put Fred’s Pushes in multiples?

Fred’s Pushes are available as Singles Only and Best Odds Guaranteed will not apply

Q What time do Fred’s Pushes start?

Fred’s Pushes will start at 12:00 between Tuesday 16th March and Friday 19th March



Q How do I find the Extra Place races for Cheltenham?

Extra Place races will be advertised on the Betfred racing homepage – look for the green ‘extra place’ strip. The number of increased places will depend on the race, and will be detailed within the race market

Q When will my Lucky bonuses be applied?

Any additional returns via Lucky Bonuses (One Winner or All Correct) will be added upon the final race selection being settled by the Betfred Trading Team. The bonuses will be added as Cash, and more can be found out on the Promotions Page at

(Please note that BOG doesn’t apply to Lucky bets)

Q Where is the racecard for Cheltenham today?

Visit our Horse Racing page and check you are in the UK & Ireland section. Cheltenham should appear at the top of the available meetings between Tuesday – Friday

Q Where are the specials for Cheltenham?

Fred’s Pushes can be reached through the Daily Price Boosts tab on the left hand navigation, and specials for Cheltenham will be available via the Horse Racing page, and by clicking on the Other Markets tab



Q How can I contact Customer Services?

Customer Services can be contacted via Live Chat, and also by emailing
Customer Services unfortunately cannot be contacted by telephone at this time

Q How do I check my open bets?

When logged in, click on the icon next to your balance and then select Open Bets. This should then bring up your open bets, to a certain date

Q Why do I not qualify for certain offers?

Betfred’s Trading Team may have chosen to limit the offers available to your account. This is a trading decision, and cannot be changed at this time

Q The Betfred website/App is down – when will it be live again?

We apologise profusely for this inconvenience – this is due to exceptional demand. Our IT team are working on getting the site/app live again as quickly as we can



Q How do I allow push messages?

iPhone – settings > find Betfred App > allow notifications

Android – settings > apps and notifications > app info > find Betfred App > notifications > show notifications

Q I want to opt-in to SMS messages – how do I do that?

Click the Account icon (top right) and scroll down to “Marketing Preferences”. Tick the SMS box if you would like to receive promotions etc via text message from Betfred.

Please note – it will take a least a day to replicate your new setting(s) in our system, so don’t worry if you don’t receive communications straight away. Return to the same place if you wish to opt out

Q I’ve been given a Free Bet – how do I claim it?

Simply log in to the account that has been given the Free Bet. Click the Account icon (top right) and you’ll see your Cash and Free Bets balance. Add a bet to your betslip and you’ll be able to select/use the option Free Bets

Q Where is my withdrawal?

Withdrawals from Betfred can take up to 48 hours, dependent upon your particular bank

( Help section, with lots more general, useful account managing information – please visit HERE)


This isn’t by any means an exhaustive list, but it may help a little in clarifying one or two things, thus reducing your need to contact us.

Should that need arise however, we are here of course to help – using Live Chat and email as indicated, above.

All that remains is to say we wish you a brilliant and thoroughly enjoyable Cheltenham Festival – four wonderful days of thrilling sport, in a simply beautiful spot in the Cotswolds countryside.

Take care everyone, and as always, stay safe.

Whenever you bet, Betfred